QNO Security QoS Firewall Router Manual do Utilizador descarregar pdf (Página 12)

Technical Support

Technical support for FreedomIQ is available from 3:00 AM PST to 6:00 PM PST, Monday

through Friday, Saturday from 6:30am PST to 3:30pm PST and can be reached either by

phone or by email. Emergency support is available 24/7.

Phone: 888-955-3520 ext. 2

Use this number to reach a trained FreedomIQ technical support representative during normal

support hours. If calling outside of normal hours, you will be provided the option to either leave a

voicemail message or connect to the emergency support service (see below).

Numerous documents and support materials are available through the FreedomIQ Weblink.

Please log into Weblink and select the support tab and review the documentation that is available

online there.

Support Email: iqsupport@freedomvoice.com

Emails are automatically forwarded to our ticketing system. An auto-reply will be sent

within a few minutes indicating the case number generated. Emails are generally returned

within two hours during normal support hours, but may take longer depending on the current

volume of tickets received. All emails should, however, be returned same day. For an issue that

requires a faster turn-around time, please use the phone numbers listed above.

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QNO Security QoS Firewall Router Manual do Utilizador Página 12